Special Return Policy for Nettle

We spent over three years conducting research and rigorous clinical testing to develop Nettle, and we believe in the quality and efficacy of our technology. However, we understand that Nettle may not be for everyone, which is why we offer a returns policy.

This special return policy for Nettle does not affect any statutory rights you may have.

Usage Recommendation
In our clinical trials, many users reported significant improvement across all symptoms after just one cycle and five sessions. However, due to the underlying technology of Nettle and the extensive research supporting it, neuroplastic benefits are typically realised with consecutive use. Because of this, we recommend using Nettle for at least five days each month over a period of three months to fully experience its benefits. Our guarantee reflects this understanding - we want to provide you with ample time to determine whether Nettle is working for you.

Our Guarantee
If you have followed the recommended guidelines for using Nettle and still feel it's not for you, please read the instructions below to begin your return process. Please note that you will be asked to provide proof of usage or explain why you were unable to use Nettle as recommended. This helps us guarantee your return and understand how we might improve our product.

Shipping and Restocking
There are no restocking fees associated with a return. However, you are responsible for the cost of shipping the device back to our warehouse in the United Kingdom. This includes covering any applicable shipping fees and taxes associated with the return shipment. We can only issue a refund once the item has safely arrived back at our warehouse, so please do consider adding tracking or insurance.

To initiate a return of Nettle, please contact our support team at support@samphireneuro.com, expressing your desire to initiate a return and refund and the reasons for it. You'll be provided with the address for shipping returns during that process.

General Returns Policy

Your statutory right to returns is unaffected by our additional returns guarantee. You can initiate a return in line with your statutory rights at any time by contacting our support team at support@samphireneuro.com.